6 Questions to Ask Your AI Vendor Before You Commit - CX Today
PushButton AI Team ·
6 Questions to Ask Your AI Vendor Before You Commit - CX Today
That AI tool collecting dust? You're not alone — and it's not your fault.
Most business owners I talk to didn't buy the wrong thing because they were careless. They bought it because a vendor made it
That AI tool collecting dust? You're not alone — and it's not your fault.
Most business owners I talk to didn't buy the wrong thing because they were careless. They bought it because a vendor made it sound simple, promised results, and then vanished. The tool sits there at $200/month while your team works around it.
Here's what nobody tells you about AI vendors: lock-in rarely starts with the big expensive deal. It starts with the small stuff — a little analytics tool here, an internal assistant there. Before you know it, you're dependent on a system that's hard to exit and harder to explain to your team.
That's why the questions you ask before signing matter more than the demo itself. Things like: What does switching away look like? Who owns the data? What happens when we need support six months in?
One practical step you can take this week: before any AI conversation with a vendor, write down three things your team actually complains about daily. That's your filter. If their tool doesn't directly address one of those, walk away.
The right AI win isn't the flashiest one. It's the one your team actually uses.
What's the biggest red flag you've encountered from an AI vendor — or wish you'd spotted sooner?
