Alorica and Crescendo Partner to Bring AI into Live Enterprise Service Channels - CX Today

Two enterprise giants just announced an AI partnership where they only get paid if it actually works. Let that sink in. If you've ever said "we bought that AI tool and nobody uses it," you're not al

Two enterprise giants just announced an AI partnership where they only get paid if it actually works.

Let that sink in.

If you've ever said "we bought that AI tool and nobody uses it," you're not alone. Most AI vendors sell you a license and disappear. The risk stays with you. That's the real problem, not your team, not your tech IQ.

Here's what this Alorica and Crescendo deal reveals about where AI is heading. The smart money is moving toward outcome-based pricing, meaning the vendor only wins when you win. That's a massive shift from the consultant-who-oversells model most business owners have already burned money on.

You don't need to be a tech company to apply this thinking. When evaluating any AI tool or service, ask one question before signing anything: "What happens if this doesn't work?" If they can't answer clearly, walk away.

That single filter will save you more money than any demo ever will.

Start there. One question. Zero code. No system overhaul required.

What's the worst AI purchase you've made, and what did it cost you beyond just the monthly fee?

#AIStrategy #SmallBusiness #BusinessGrowth #AIForBusiness

Original Source

Alorica and Crescendo aim to help clients address that by delivering fully managed and fully underwritten services through an outcome-based pricing ...