As PNC and Fidelity double down on RTO, Cisco has a different answer - HR Executive

The biggest AI mistake isn't picking the wrong tool.

It's skipping the people conversation entirely.

You've probably felt this. The AI subscription sits unused. The team works around it. And you're quietly wondering if it's the tool — or something else.

Here's what Cisco figured out that most business owners miss: AI adoption fails when leadership treats it as a technology decision instead of a people decision. Cisco's Chief People Officer made the connection explicit — resistance to new ways of working and resistance to AI are the same problem wearing different clothes.

This reframes everything. The tool wasn't the issue. Nobody asked the team what slows them down. Nobody showed them what's in it for them.

The fix doesn't require new software, a bigger budget, or firing anyone.

Pick one person on your team who handles a repetitive task they quietly hate. Ask them what makes it annoying. That conversation — ten minutes, no agenda — will tell you more about where AI can win for your business than any demo or consultant pitch ever will.

Real adoption starts with one frustrated employee and one honest question.

What's one task your team complains about most — and have you ever asked them what a fix would look like?

#AIStrategy #SmallBusiness #BusinessLeadership #AIImplementation

Original Source

... AI integration. The two factors often involve significant employee pushback and both are uniquely intertwined, says Cisco Chief People Officer ...