BBB survey finds consumers have negative sentiment for AI - Corridor Business Journal

Your customers already don't trust AI. That's not a warning — that's actually your competitive advantage right now. A new BBB survey shows most consumers have negative feelings toward AI interactio

Your customers already don't trust AI.

That's not a warning — that's actually your competitive advantage right now.


A new BBB survey shows most consumers have negative feelings toward AI interactions with businesses. Chatbots that don't understand them. Automated responses that feel cold. Experiences that make them feel like a ticket number, not a person.

Here's what the gurus won't tell you: bad AI implementation is worse than no AI at all.

So while your competitors rush to bolt AI onto their customer touchpoints to look innovative, you have a window to do it right — quietly, carefully, in ways your customers actually appreciate.


You don't need AI facing your customers yet. Start behind the scenes. Use AI to handle internal work — drafting, summarizing, organizing — where only you see the output. No customer risk. No trust damage. Real time savings you can measure in days, not months.

One internal win builds more confidence than ten flashy tools nobody uses.


What's one internal task in your business that eats 3-5 hours a week and never seems to improve? Drop it below — let's see if there's a low-risk AI fix worth testing.

#AIStrategy #SmallBusiness #BusinessGrowth #AIImplementation

Original Source

Artificial intelligence is increasingly reshaping how businesses interact with customers, but a new Better Business Bureau (BBB)...