Can ServiceNow Sustain Its Growth Amid Rising AI Competition? - The Globe and Mail

The AI tool graveyard is real. And most business owners I talk to have at least one subscription collecting dust in it. You're not alone in buying something that sounded great in the demo and went no

The AI tool graveyard is real. And most business owners I talk to have at least one subscription collecting dust in it.

You're not alone in buying something that sounded great in the demo and went nowhere after the contract was signed. That doesn't make you tech-stupid. It makes you someone who got sold a solution before anyone understood your actual problem.

Here's what the ServiceNow story tells us about the broader AI market right now. Enterprise software giants are scrambling to bolt AI onto everything they already sell. The result is a flood of "AI-powered" features that sound impressive and change very little.

For you, that means the noise is only getting louder. More options. More claims. More confusion about what actually moves the needle in a real business.

The companies winning right now aren't buying the most AI. They're solving one specific operational headache with one focused tool, measuring the result in 30 days, and building from there.

Pick the task your team complains about most. Not the biggest problem — the most repetitive one. That's your starting point. One workflow. One win. One proof point.

What's the AI tool you bought that your team quietly stopped using?

#AIStrategy #SmallBusiness #BusinessGrowth #AIImplementation

Original Source

... AI assistant, agent and automation capabilities. As enterprise customers gain access to a growing number of AI solutions, ServiceNow faces ...