Claude Code creator says companies are right to focus on AI's ROI - Business Insider

You bought the AI tool. Nobody used it. $200 a month just... gone. That's not a you problem. That's an adoption problem — and even the people building these tools are now admitting it. Boris Cherny

You bought the AI tool. Nobody used it. $200 a month just... gone.

That's not a you problem. That's an adoption problem — and even the people building these tools are now admitting it.


Boris Cherny, who created Claude Code at Anthropic, recently made a point most AI vendors won't: ROI from AI doesn't come from buying the right tool. It comes from making sure the right people inside your business can actually surface where it's working.

In other words, your team needs to tell you where AI is saving time or money — and you need a simple way to hear it. Without that feedback loop, even the best tool sits unused.

This reframes everything. The question isn't "which AI tool should I buy?" It's "which problem does my team complain about most every week?" Start there. One problem. One solution. Measure it in 30 days.


Pick one repeating task your team hates — a report, a summary, a follow-up email — and test one AI tool on that single task this month. Nothing else. No overhaul required.

That's how you get your first real win, without the risk.


What's the one task in your business that eats the most time for the least return?

#AIForBusiness #SmallBusinessGrowth #AIStrategy #BusinessOperations

Original Source

Boris Cherny, a top Anthropic employee, said companies should ensure employees at all levels can surface AI gains — and then control costs.