Despite AI call-monitoring concerns, NYC corrections plans to renew $23M telecom contract

You bought the AI tool. Nobody used it. Now it's just a $200/month reminder that something went wrong.

You're not tech-stupid. You just got sold a solution before anyone understood your actual problem.

Here's what a $23M government AI contract quietly confirms: even large organizations with massive budgets are renewing AI tools while still having unresolved concerns about how those tools actually work. Size of investment does not equal clarity of outcome.

The pattern is the same everywhere — buy first, figure out the fit later. That's exactly the cycle that leaves smart business owners holding expensive software and zero results.

The real insight? The organizations getting value from AI started with one specific, contained problem. Not a platform overhaul. One repetitive task costing them time or money every single week.

Start there. Identify the one manual process your team complains about most. That's your first AI target. Solve that. Measure it. Then decide what's next.

No coding. No new team. No six-month rollout.

What was the AI tool you bought that didn't stick — and looking back, what do you think the actual problem was?

#AIStrategy #BusinessOwners #SmallBusiness #AIImplementation

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