Everyone Has a Take on the Medallia—Thoma Bravo Story. Here's Mine. - CMSWire
PushButton AI Team ·
Everyone Has a Take on the Medallia—Thoma Bravo Story. Here's Mine. - CMSWire
Your AI tool isn't broken. It was just sold to you as something it isn't.
"We bought it but nobody uses it." I hear this every week. Not because the team is lazy or you made a dumb decision — but bec
Your AI tool isn't broken. It was just sold to you as something it isn't.
"We bought it but nobody uses it." I hear this every week. Not because the team is lazy or you made a dumb decision — but because someone sold you "insights" when what you actually got was a dashboard that watches your data without telling you what to do next.
There's a real difference between observability and insight. Observability says "here's what happened." Insight says "here's what to do about it." Most AI tools on the market right now only do the first one. That's the quiet dirty secret behind a lot of expensive implementations that quietly die in month three.
This isn't about you missing something. The tools are genuinely being oversold. Even enterprise-level platforms are getting called out for this gap.
Here's your practical move: Before evaluating any AI tool, ask one question — "What specific action will this recommend, and can you show me an example?" If the demo only shows pretty charts, walk away.
That single filter will save you from 80% of the wrong purchases.
Have you been sold "insights" that turned out to just be data you already had somewhere else?
Every AI tool on the market right now claims to deliver "insights." Almost none of them do. What they deliver is observability. They watch the data, ...
