From incidents to impact: Leading service management at Ericsson

Most AI tools fail not because the technology is bad — but because nobody decided what problem it was actually solving first. You're not alone if you've got a subscription collecting dust. "We bought

Most AI tools fail not because the technology is bad — but because nobody decided what problem it was actually solving first.

You're not alone if you've got a subscription collecting dust. "We bought that AI tool but nobody uses it" is the most common thing I hear from smart business owners right now. It's not a you problem. It's a sequencing problem.

Here's what Ericsson's enterprise service management approach gets right: they start with incidents — specific, recurring pain points — before touching any AI solution. Not the other way around.

That's the lesson most vendors bury. Pick the problem first. The tool is second.

For your business, that means one exercise before your next AI conversation: list the three tasks your team handles that are repetitive, time-consuming, and follow a predictable pattern. Support tickets. Invoice processing. Scheduling. That list is your AI roadmap — and it costs you nothing to build it.

Start there. One problem. One solution. Measure it in 30 days. That's your first win.

No new hires. No system overhaul. No coding required.

What's the one repetitive task in your business that you keep thinking "there has to be a better way" — but haven't acted on yet?

#AIStrategy #SmallBusiness #BusinessGrowth #AIImplementation

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... solutions, along with key enterprise applications such as identity and access management. ... Enterprise AI · 5G Core solutions: optimize costs ...