Garanti BBVA's smart assistant Ugi turns 10: AI transforming banking
PushButton AI Team ·
Garanti BBVA's smart assistant Ugi turns 10: AI transforming banking
That AI tool collecting dust isn't proof you picked wrong. It's proof nobody showed you how to start right.
You're not alone. "We bought the tool, paid the subscription, and nobody actually uses it"
That AI tool collecting dust isn't proof you picked wrong. It's proof nobody showed you how to start right.
You're not alone. "We bought the tool, paid the subscription, and nobody actually uses it" is the most common thing I hear from smart business owners. It has nothing to do with your tech ability. It has everything to do with how AI gets sold versus how it actually works.
Here's what a 10-year-old banking AI called Ugi quietly proved: the wins come from solving one specific, repetitive customer problem first. Not everything at once. Ugi started narrow. Over a decade it expanded. Today it handles 90% of customer requests. That result didn't happen from a big-bang rollout.
Most AI tools fail inside businesses because they get deployed wide before they prove value anywhere. One use case. One measurable outcome. That's the model that works.
Start here: identify the single most repetitive question your team answers every day. Phone calls, emails, chat. That one thing is your AI starting point. Solve that first. Measure it in 30 days. Build from there.
No ripping out existing systems. No coding. No six-month projects.
What's the one repetitive task in your business that feels too small to fix but quietly drains your team every single week?
