I was duped by an AI customer service bot and I hate it - PCWorld
PushButton AI Team ·
I was duped by an AI customer service bot and I hate it - PCWorld
Half of small businesses now use AI for customer service. That stat sounds impressive — until you're the customer on the other end getting ghosted by a bot that can't answer a basic question.
Here's
Half of small businesses now use AI for customer service. That stat sounds impressive — until you're the customer on the other end getting ghosted by a bot that can't answer a basic question.
Here's the unspoken truth: most AI customer service rollouts fail the customer AND the business owner who paid for them.
You're not wrong to be skeptical. If you've already spent money on an AI tool your team quietly stopped using, that feeling of "I wasted this" is completely valid. You're not tech-stupid. You got sold something that wasn't ready for your business.
The real problem isn't AI. It's sequencing. Businesses are deploying AI in customer-facing roles before proving it internally first. That's where the trust breaks down — with your customers and your team.
The smarter move: use AI to handle one internal, invisible task before it ever touches a customer. Think auto-summarizing support tickets, drafting first-pass email responses for your team to approve, or organizing FAQ responses. Low risk. Real proof. No customer ever knows you tested it.
One small win builds the confidence — and the evidence — to go further.
What's one customer service task your team does every single day that feels repetitive and draining?
More and more businesses are using AI for customer service, with one October 2025 survey estimating that half of small businesses in the US employ AI ...
