Research: How AI Agents Broaden the Scope of Knowledge Work - HBR Store
PushButton AI Team ·
Research: How AI Agents Broaden the Scope of Knowledge Work - HBR Store
You bought the AI tool. Paid for the subscription. Nobody used it.
That's not a you problem. That's an implementation problem nobody warned you about.
Most business owners I talk to aren't strugglin
You bought the AI tool. Paid for the subscription. Nobody used it.
That's not a you problem. That's an implementation problem nobody warned you about.
Most business owners I talk to aren't struggling to find AI tools. They're struggling to find AI that actually fits how their team already works. There's a difference.
Harvard Business School research on AI agents reveals something the gurus won't tell you: AI doesn't replace knowledge work, it expands what's possible within it. Your people can handle more complex decisions, faster, without learning to code or blowing up existing workflows.
The practical translation? The highest-ROI AI implementations don't automate everything. They handle one specific, repetitive task your team genuinely hates doing. That's your entry point.
Here's your one action this week: ask your team what task they do repeatedly that feels like a waste of their brain. That answer tells you exactly where AI earns its keep first.
No ripping out systems. No six-month learning curve. One targeted win that your team actually embraces.
What was the AI tool your business bought that nobody ended up using — and what do you think went wrong?
