Salesforce is crowdsourcing its AI roadmap — with customers | TechCrunch

You bought the AI tool. Nobody uses it. $200/month quietly draining. That's not a you problem. That's a vendor problem. Salesforce just did something most AI companies refuse to do — they let custo

You bought the AI tool. Nobody uses it. $200/month quietly draining.

That's not a you problem. That's a vendor problem.


Salesforce just did something most AI companies refuse to do — they let customers drive the product roadmap. The logic? If one business owner hits a wall with their AI tool, thousands of others probably hit the same wall.

That's actually a useful signal for you.

It means the confusion you feel isn't because you're behind. It means the tools weren't built around how real businesses actually work. The gap between what AI vendors promise and what your team will actually use is a known, documented problem — even at the enterprise level.


Here's the one thing worth taking away:

Before your next AI purchase, document one specific, repeatable problem your team solves manually every week. One task. Not a strategy. A task. Then find the tool built around that exact pain — not the other way around.

That's how you get a win in 30 days without touching what already works.


What's the AI tool you bought that your team quietly stopped using — and what problem were you actually trying to solve?


#AIStrategy #SmallBusiness #BusinessGrowth #AIForBusiness

Original Source

Salesforce lets its customers lead its product roadmap with the thinking that if one enterprise customer has a problem, the others likely do too.