[Spotlight] Capco strengthens client experience delivery through integrated product and ...

The AI tool nobody uses is not an AI problem. It's a fit problem. You're not alone in this. Smart business owners everywhere have a login sitting in a browser tab, a $200/month charge on the card, an

The AI tool nobody uses is not an AI problem. It's a fit problem.

You're not alone in this. Smart business owners everywhere have a login sitting in a browser tab, a $200/month charge on the card, and nothing to show for it. That doesn't mean you picked wrong. It means nobody helped you match the tool to an actual workflow your team already does.

Here's what Capco figured out in financial services — and it applies to you too. They didn't bolt AI onto their business and hope. They started by looking at where client experience was already breaking down, then designed around that specific gap.

That's the move most consultants skip. They sell you the tool before diagnosing the problem.

The insight that actually matters: AI wins when it removes one specific friction point your team hits every single day. Not ten problems. One.

This week, ask your team what takes the most time but adds the least value. That answer tells you exactly where to start — no coding, no ripping out systems, no big investment before you see proof it works.

One problem. One solution. Measure it in 30 days.

What's the AI tool you bought that's collecting dust right now — and what were you hoping it would actually do?

#AIStrategy #SmallBusiness #DigitalTransformation #BusinessGrowth

Original Source

... AI integration and service design. Working with Jonathan Fenwick, Global Head of Technology and Engineering, and Steven Halliwell, Managing ...